CWP has partnered with Citizens Advice as part of its new initiative to install Self-Help Advice Terminals across the Wirral, further improving access to free, impartial, and confidential advice for people in the area.
Part of the ongoing effort to enhance the Ask Us Wirral Service, the terminals are designed to support people who may not have access to the internet, a phone, or a computer.
From Monday, 16th September, a new terminal will be available at CWP's Stein Centre, Tranmere. This follows the successful installation of terminals at the St James Centre, Laird Street, and Wirral Ways, Market Wells, Price Street in Birkenhead.
The Self-Help Advice Terminals offer four easy-to-use options:
Access self-help resources - Find information on various topics without needing to speak to an adviser
Email for advice - Send queries and receive email responses
Call for advice - Directly connect with Citizens Advice Wirral for personalised assistance
Request a call back - Ask to be contacted for advice.
All terminals are Chromebooks, which automatically reset after each use to ensure privacy. In case of difficulty, an onsite user guide and staff at the venues are available to assist.
Commissioned by Wirral Council, the initiative aims to:
- Increase access to advice and support services
- Reach more communities throughout the Wirral
- Promote the broad range of support on offer through Citizens Advice Wirral and the Ask Us Wirral Service.
Carol Johnson-Eyre - CEO of Citizens Advice Wirral, said: “We are continuously working to improve the accessibility and user-friendliness of our services. By installing these terminals, we’re responding to client feedback and ensuring that everyone can get the help they need, even if they don’t have access to a phone or computer.”
Nicola Connor - Participation and Engagement Lead at CWP, said, “We are thrilled to partner with Citizens Advice Wirral to offer this valuable service to our patients. The Self-Help Advice Terminal will provide our patients with easy and direct access to crucial advice and support, right here in the Centre. This initiative will help break down barriers to accessing services, ensuring everyone gets the help they need when they need it.”
Two additional terminals will be installed by March 2025, as part of ongoing efforts to reach more communities across the region.
For more information on the Self-Help Advice Terminals or other services provided by Citizens Advice Wirral, please visit - https://citizensadvicewirral.org.uk/ .
