Person Centred tools and approaches

The below tools and approaches provide information and resources to support everyone to be person centred.

  • Tools

    Wellness Recovery Action Plan (WRAP)

    WRAP can aid in a person’s recovery. It is a way of monitoring wellness, times of being less well and times when experiences are uncomfortable and distressing. Click here for more information.

    Values Based Recruitment

    Values Based Recruitment (VBR) is an approach to help the Trust employ people whose personal values and behaviours align with the Trust’s values. Click here for more information.

    Leading Change, Adding Value

    Leading Change, Adding Value is the national framework for all nursing, midwifery and care staff in England. The framework includes the 6c’s and aligns with the NHS Five Year Forward View. Click here for more information.

    One Page Profiles

    A One Page Profile captures all the important information about a person on a single sheet of paper under three simple headings: what people appreciate about me, what’s important to me and how best to support me. Click here for more information.

    Person-Centred Thinking

    Person-centred thinking tools and skills provide a practical framework you can use day-to-day to help people to have more choice and control in their life. Click here for more information.

    Solution Focused (brief) Therapy (SFBT)

    Solution-Focused Brief Therapy (SFBT), also called Solution-Focused Therapy is future-focused, goal-directed, and focuses on solutions, rather than on problems. Click here for more information.

    Life Story

    Life Story Work is an activity which involves reviewing a person’s past life events and developing a biography. This Life Story Book can be used in a care setting to help staff understand more about the individual and their experiences. Click here for more information.

    ‘This is me’

    This is me is a simple and practical tool that people with dementia can use to tell staff about their needs, preferences, likes, dislikes and interests. Click here for more information.

    Shared Decision Making

    Shared decision making (SDM) is the conversation that happens between a patient and their health professional to reach a healthcare choice together. Click here for more information (Please use Google Chrome).

    Next Step Cards

    Next Step is a Goal Based Outcome (GBO) resource which is made up of an easy to use set of cards which immediately engage young people in setting and achieving their own mental health goals. Click here for more information.

    Care Planning

    Person centred care plans are based upon people’s strengths, needs and aspirations. They support the person’s views, preferences and choices, the resources available and actions by members of the care team (including the service user and carer). Effective care plans support independence and minimal contact with CWP whilst ensuring people get the right inputs at the right time in the right way to promote recovery and reduce unnecessary unwarranted harms. Click here for more information.

    Advance Statements

    Sometimes people can lose the ability to make a decision for themselves. This is known as losing mental capacity. An advance statement is when a person who uses our services explains what they would like to happen with their health care in the future. Click here for more information.

    Patient Stories

    Patient Stories are a way for patients, cares, staff and family members to share their experiences in a personalised way that will allow services to learn from directly from the experience. Click here for more information.

    Easy Read Resources

    An easy read leaflet has been put together to explain what being person-centred means. You can view the leaflet here. There has also been a poster produced which can be found here

  • Approaches

    John’s Campaign

    John’s campaign stands ‘for the right of people with dementia to be supported by their carers in hospital.’ Click here for more information.

    Real-time feedback

    Real-time feedback allows you to give your views at the point at which you (or someone you care for/know) is accessing services – for example, whilst you are waiting to be seen. Click here for more information.

    Helping People Be the Best They Can Be

    Coaching is a key approach to develop leadership within organisations. It is a method of developing a person’s capabilities. Click here for more information.

    Recovery Colleges

    Recovery Colleges offer short educational workshops about mental health conditions and ways to improve your wellbeing. Click here for more information.


    Self-care is care provided by you, for you. It's about identifying your own needs and taking steps to meet them and treating yourself as kindly as you treat others. Click here for more information.

    Dementia Friends

    A Dementia Friend learns a little bit more about what it's like to live with dementia and then turns that understanding into action - anyone of any age can be a Dementia Friend. Click here for more information.


    Co-production means delivering public services in an equal and reciprocal relationship between professionals, people using services, their families and their neighbours. Where activities are co-produced in this way, both services and neighbourhoods become far more effective agents of change. Click here for more information.

    Patient Letters

    As more care and a wider range of specialist services are delivered out of hospital, the importance of well-structured outpatient letters is essential to good

    communications between clinicians and patients. They are the main method of contact and communication between hospital staff and GPs and communicate to the patient a record of the consultation and decisions. They are often the sole record of the consultation held by the outpatient department and hospital.  Click here for more information.

    Peer Support

    Peer support involves people drawing on shared personal experience to provide knowledge, social interaction, emotional assistance or practical help to each other, often in a way that is mutually beneficial. Click here for more information.

    Easy Read

    Easy read is an accessible format of providing information designed for people with a learning disability.  The easy read format is easy to understand because it uses simple, jargon free language, shorter sentences and supporting images. See our easy read webpage for more information.

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