Contact us

NHS Cheshire and Merseyside Integrated Care Board

Website: www.cheshireandmerseyside.nhs.uk

Telephone: 0800 132 996

E-mail: enquiries@cheshireandmerseyside.nhs.uk

Post: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.

The Parliamentary and Health Service Ombudsman

Website: www.ombudsman.org.uk 

Telephone: Complaints Helpline 0345 015 4033 – open between 8.30am— 5:30pm, Monday to Friday

Email: phso.enquiries@ombudsman.org.uk

Fax: 0300 061 4000

You can also contact the Care Quality Commission (CQC) about your experience of our services, although they cannot investigate individual complaints. Information about CQC can be found at www.cqc.org.uk or you can call them on 0300 061 616

Please note this contact is for media information, including requests for filming, regarding Cheshire and Wirral Partnership NHS Foundation Trust. If you wish to get in contact with the press office or follow up on any press releases, news articles or if you need details on events please contact the:

Communications, Marketing and Engagement team

Email: cwp.essential@nhs.net 

Phone: 01244 397397

Address:

Communications, Marketing and Engagement Team
Cheshire and Wirral Partnership NHS Foundation Trust
Trust Headquarters Redesmere
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1BQ

If your enquiry is outside of office hours call (9am-5pm Monday to Friday; and bank hols) urgent media enquiries should be directed to the CWP on-call executive via the switchboard: 01244 365000.

Follow us on Facebook, X, Instagram and LinkedIn.

Countess of Chester Hospital contact information
If you would like to contact the Communications team at the Countess of Chester Hospital, please phone 01244 362116 or email countess.communications@nhs.net.

We use all our social channels to communicate clearly and quickly to people interested in our work - X, Instagram, LinkedIn, Youtube. Our channels are information feeds for Cheshire and Wirral Partnership NHS Foundation Trust (CWP). If you are in need of immediate help or support, please contact your GP.

Following

CWP’s decision to follow a particular user does not imply endorsement of any kind. We follow accounts we believe are relevant to our work. This could include following the accounts of companies and other commercial enterprises (and/or their employees) who comment on issues related to CWP.

Comments and questions

We welcome your comments and feedback however we may not respond if your message contains:

• personal attacks, bullying or derogatory references to CWP staff and/or departments
• offensive language about the work of the organisation or its employees
• hate speech, profanity, obscenity or vulgarity
• off-topic comments and questions
• spam or any other comments posted with the intention of marketing products or for other commercial or promotional purposes
• unacceptable images
• intellectual property infringement or copyright abuse
• medically unsafe or scientifically unsound claims or practice
• vexatious or repeated comments/questions

Please note that comments and replies posted on any of our channels - which are not posted by CWP - do not necessarily represent our views.  We take care to ensure any information we share – such as a retweet – comes from credible sources. However, we do not necessarily support or endorse all content on any feeds or websites mentioned on our social media channels.

Retweets (RTs)

Tweets we repeat (RT) do not imply endorsement on the part of CWP. We may retweet news, links and personal observations we believe are relevant to the work we do.

@Replies and Direct Messages

We will read all @replies and Direct Messages sent to us and, when possible, will respond to them. 

Receiving a response from CWP

CWP’s feeds are monitored between 9:00 and 5:00pm, Monday to Friday. In order to provide a more detailed response, we may direct queries to cwp.info@nhs.net or our PALs Team.

Helpful information: we ask that anyone engaging with us via X follow the X rules: X Help Centre - The X Rules