CQC Well-led inspection 2020 – a moment of reflection

25 June 2020

You may now have heard the fantastic news that we have retained our rating of Outstanding for Caring and Good overall following our latest CQC Well-led inspection.

I’m very proud that we have been able to evidence so much positive and caring practice – particularly during a period where the NHS as a whole was experiencing such extraordinary challenges.

We remain the only Trust across Cheshire and Wirral with Outstanding for Caring overall, and the only mental and community health services trust in the North West to be Outstanding for Caring overall.

This is fabulous recognition of the unwavering dedication of every member of Team CWP and highlights the shared values that underpin everything we do. Despite the difficult circumstances, I’m so proud – but not at all surprised – that colleagues again embraced the inspection as their opportunity to shine a light on so much innovative and person-centred work.

As part of the inspection, we were reviewed across five core services spanning each of our four care groups, with fantastic feedback received by all:

  • Child and adolescent mental health wards: “The team went the extra mile to involve patients and their families and carers in every care decision.”
  • Wards for people with a learning disability or autism: “Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients.”
  • Community health services for adults: “Staff worked well together for the benefit of patients, advised them on how to lead healthier lives and supported them to make decisions about their care.”
  • Mental health crisis services: “Staff in mental health crisis teams developed holistic, recovery-oriented care plans informed by comprehensive assessment and in collaboration with families & carers.”
  • Community mental health services for people with a learning disability or autism: "Staff treated patients with compassion and kindness, and actively involved patients and families and carers in care decisions."

In addition to service-specific feedback, we also received some hugely positive comments regarding the Trust overall:

  • The Trust board and senior leadership team had the appropriate range of skills, knowledge and experience to perform its role. The trust board and leadership team demonstrated a high level of integrity. High priority was placed on doing the right thing for patients, staff and the organisation as a whole.
  • In the majority of services we inspected, leaders were visible in the services and approachable for patients and staff. Staff felt supported by their managers and felt they could raise concerns or approach managers for support.
  • The trust’s strategy, vision and values underpinned a culture that was person centred. There was a strong commitment to patient and carer involvement and the trust was moving toward co-designing policy and process with patients and carers.
  • The staff in all areas had adopted and embedded quality improvement initiatives and were using data to improve the quality of service.

We are immensely proud of the overwhelmingly positive feedback and the key improvements that have been recognised since our 2018 inspection.

There is of course always opportunity to learn and grow and we will now focus our efforts on addressing identified areas for improvement. Plans are in place to evaluate these using quality improvement methodology and we will continue to work hard towards our aspiration of achieving an overall rating of Outstanding.

Finally, I’d just like to reiterate my thanks and congratulations to each and every one of you at Team CWP. Even in the toughest of circumstances, your ongoing commitment to ensuring the people we serve receive the best possible care remains as inspiring as ever.

Best wishes,


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