CWP provides outstanding care says national inspectors

03 December 2018

NHS provider Cheshire and Wirral Partnership NHS Foundation Trust (CWP) is pleased to announce they are Outstanding for Care – the only Trust in the local area, and mental health Trust in the north west, with this rating – with an overall rating of Good by the Care Quality Commission (CQC).

The news comes following the publication of a report outlining the results of an inspection that was carried out during August and September 2018. During those months, a team from the CQC re-reviewed the quality of seven of the Trust’s core services, including a review of the management and leadership of the Trust. 

CWP chief executive, Sheena Cumiskey, said: “On behalf of CWP, I am absolutely delighted to have been rated outstanding for care once again and even more so, because we are the only Trust in our local area with this rating. This really is a tremendous testimony to the hard work and dedication of our staff and our commitment to the care that we provide. I would like to thank all of the hard-working members of #TeamCWP for their efforts and feel that this is the acknowledgement that they deserve”. 

Commenting on this, Dr Paul Lelliott, deputy chief inspector and lead on mental health for the CQC said: “We found the standard of caring to be outstanding. Staff treated people with compassion and respect and were skilled in adapting their approach to the person, and family, they were supporting, even in difficult situations. We also found outstanding practice in children’s and young people’s services both in the hospitals and in the community.” 

Sheena Cumiskey, continued: “The retention of the outstanding rating for care is particularly gratifying given CWP’s commitment to the person-centred framework, which was launched in early 2017. Through the framework, CWP staff strive to connect with people as unique individuals with their own strengths, abilities, needs and goals. This certainly applies to the provision of care, but also applies to communication with each other”. 

Announcing the results, the CQC highlighted positive things they saw such as the Trust’s community services, saying: “Staff were highly skilled in managing people’s complex needs, tailoring their support when required. It was clear that staff knew the people they supported and found innovative ways to personalise the service and keep people engaged with their care.” 

Elsewhere in the inspection, CWP was rated Good in the effective, responsive and well-led categories and as requires improvement in the safe category. 

Sheena concluded: “The areas identified that “require improvement” are areas CWP were already aware of and making continuous improvements linked to our Quality Improvement strategy. Plans are in place to ensure that we are able to demonstrate and sustain compliance with the CQC regulations”. 

Full details of the ratings, including a ratings grid are given in the report published online at:


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