Sheena's Blog: Best Practice Event and NHS Staff Survey 2019

17 October 2019

I’m thrilled to announce the latest Big Book of Best Practice is now available to read online here.

Each year, we publish our Big Book of Best Practice which is a celebration of the most exciting and innovative work we’ve achieved over the past year to ensure the best possible care for the people we serve. It includes many examples of gold standard clinical practice within the fields of mental health, physical health and learning disability services.

Much more than simply recognition of achievement, the book is a way for us to share these successes not just across our footprint of Cheshire and Wirral, but also with colleagues across the wider NHS and beyond. Our Big Book of Best Practice encourages us all to break down organisational and geographical barriers and embrace a meaningful, universal culture of learning.

The Big Book was launched at our Best Practice event, Thursday 3 October, at the Floral Pavilion, New Brighton.  Over 200 people attended the event in which they were able to meet and talk to staff from all over our organisation including Specialist Mental Health, Children and Young People Services, Neighbourhood-based Care, and our Learning Disabilities, Neuro-Developmental Disorders & Acquired Brain Injury Services Care Group. The Best Practice event is also the same day as our Annual Members Meeting at the same venue. I, along with our executive team, was delighted to attend, and it is one of my favourite events of the year.

During the Best Practice event our staff, also presented to public members, governor and partners from all over our patch. It was a real pleasure to meet so many staff on the day, for me personally, getting to speak to our committed staff and hearing about the work they are doing all year round. The people I met make me proud that I’m part of #TeamCWP.

It was also a real joy to showcase all the hard work our staff do day in day out to partners and colleagues. A big thank you to all of our partners who ran a stall on the day, Age UK Cheshire, Wirral Social Prescribing Service, Merseyside Fire and Rescue, Healthbox, Insight Healthcare, Healthwatch, Healthy Wirral and Involve Northwest.

We hope you enjoy this year’s Big Book of Best Practice and look forward to hearing your thoughts, if you have any feedback please email

NHS Staff Survey 2019

And now, a quick message to our people at #TeamCWP. I am happy to report that the 2019 NHS Staff Survey is now live. All members of #TeamCWP should have received their unique link to fill out the survey by now, and I would urge all of our people to do so.

This is our annual opportunity to have our say on the services that we provide. Feedback from the survey can be used to further improve the already-outstanding care we provide for those accessing our services. 

Amongst the improvements made last year following staff feedback were:

  • In response to improving visibility of senior managers across the Trust footprint, we have introduced a well-received senior leader shadowing programme for members of the extended executive team; so far eight teams have been matched with senior leaders since the programme launched.
  • Managers now have the ability to access the ‘Envoy’ system to view and share Friends and Family Test feedback to aid and inform decision making.
  • 45 staff have received Quality Improvement Expert training and are empowered to lead projects across our services, developing a bottom up approach to quality improvement and empowering others to get involved – helping team effectiveness across the Trust.
  •  A roll out of new IT equipment has commenced to improve access and agile working, supporting staff with the resources and materials to undertake their work to the best of their ability.

 We look forward to the opportunity to putting your feedback into action following this year’s survey. Together, we can further improve our services as we strive to help people to be the best that they can be.

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