Sheena's Blog: Staff Survey

21 March 2019

The NHS staff survey is one of the best indicators of how well we are doing as a Trust and provides a great insight into the quality of services people are likely to experience as a result.

Needless to say that when the results landed in my inbox recently, I was immediately filled with such a sense of pride as they showed we belong to an organisation where staff believe that care is our number one priority and are happy with the care we provide. Coupled with our recent rating of ‘outstanding for caring’ by the Care Quality Commission, this is a great achievement and a reflection of the hard work and dedication shown by you all to go the extra mile and do your best for people who access our services and their families.

It was also pleasing that we were placed at the top of the HSJ North West mental health table relating to staff survey results for staff recommending us as a place to work or receive care for the past three years. Results like this give me every confidence that we really are making great strides in our ambition to help people to be the best they can be… whether that be service users and carers or each other as colleagues and friends.

(Health Service Journal, 2019)

* Mersey Care FT’s score was not comparable with previous years

Just some of our survey’s positive findings include:

  • 77% believe patient care is our top priority (76% average for other similar Trusts)
  • 72% would recommend our Trust as a place to receive care (67% average for other similar Trusts)
  • 65% would recommend our Trust as a place to work (61% average for other similar Trusts)

 We had also improved in the following areas since the last survey:

  • 4% improvement in people who felt supported by their manager to access training, learning and development
  • 5% improvement of people satisfied with their level of pay
  • 2% improvement of people who often/always look forward to going to work

Although there are many positives to take away from the survey, we still have areas of improvement to address including:

  • Improving the reporting of incidents including harassment, bullying or abuse so we can learn and take action
  • Receiving and sharing regular updates on feedback from service users and carers about your service and acting on this where appropriate
  • Communication between senior managers and staff

There are plans in place to address these areas and we will do all that we can to make sure you feel supported to deliver high-quality, patient centred care to our service users, carers and their families.

Thank you to everyone who took part in the survey. I know that the views of our staff are well informed and therefore extremely important to us.

You can view staff survey results by visiting If any members of staff have questions regarding the NHS Staff Survey, or wish to provide further feedback, please contact a member of our Organisational Development team.

Very best wishes and thank you again.



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