We have probably made a mistake that wasn’t immediately obvious until now.
We’ve already been sent an automatic email about this, and will fix the problem as soon as possible.
What you did might have worked, but the problem came when we tried to tell you about it. If you’re expecting an email, or a change to some information, check to see whether the email was sent, or the information was changed.
Try and do whatever you did again (you never know)