Physiotherapy First

This is an assessment service for those people registered with a Western Cheshire GP, who have a musculoskeletal problem such as:

  • Back or neck pain
  • Sprains or strains
  • Sports injuries
  • Joint or muscle pain

In most cases, you do not need to see your GP with these kinds of problems, so book an appointment in the Physiotherapy First clinic instead of with your doctor. The service will provide you with a thorough assessment and advice about the best path of care for you.


Where are the Physiotherapy First clinics?

The clinics are offered from a wide range of sites across the Western Cheshire area. All patients registered with a Western Cheshire GP have access to these clinics. Your doctor’s surgery will tell you where your nearest clinic is located.

When do the Physiotherapy First clinics operate?

We provide clinics based in GP practices from Monday to Friday, between 8:30 – 17:00 hours.

We also provide clinics at the General Practice Extended Hours service, currently based at Chester on the Countess Health Park, and in Ellesmere Port Hospital. These clinics operate between 18:30 and 21:30, Monday to Friday.

How do I access the service?

You can book an appointment directly with the physiotherapist through your doctor’s reception team. You should ask for the Physiotherapy First clinic, and in many cases, these will take place in your own practice. In some instances, you may be offered an appointment in a nearby clinic, but this will not affect the care you will receive.

In addition, you can book an evening appointment at the Extended Hours service on 0300 123 7743.

What can the Physiotherapist do for me?

At your appointment the physiotherapist will assess your symptoms and discuss your treatment options. They will provide you with a diagnosis, and may talk to you about self-management advice, or provide you with exercises. If clinically indicated, they may suggest an onward referral to another service which could be for example for a course of physiotherapy treatment, to podiatry, or to orthotics. The Physiotherapy First clinician can arrange for first line investigations such as x rays and blood tests. They can answer any questions and help you decide how best to manage your condition. If you need advanced diagnostics such as an MRI or Ultrasound Scan, they can refer you to our triage experts to arrange this.

What if I think I need surgery or to see a hospital Consultant?

The Physiotherapy First team work very closely with our triage team at the Adult Musculoskeletal Assessment and Management Service (AMAMS). This means that if clinically indicated, you can access care from orthopaedics or rheumatology. Your Physiotherapy First clinician will discuss your options with you and help you reach the decision of what is best for you.

View the Big Book of Best Practice 2015-16 featuring Physiotherapy First
View the Big Book of Best Practice 2017-18 for Extended Hours Physiotherapy First

Contact the service

Call your local GP in West Cheshire to make an appointment, or contact the Single Point of Access for Extended Hours clinics in the evenings.

Click here for a list of useful links and advice.

How to access this service

Referral Routes



Physical health

Find out more about these conditions

How to find us

Ellesmere Port Hospital

We provide a number of services within this location.

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