Please note: this information relates to Cheshire and Wirral Partnership NHS Foundation Trust.

If you would like to make a complaint to the Countess of Chester Hospital, please click here.

Did you know our Patient Advice and Liaison Service (PALS) is an accessible, confidential, free service that supports people by listening to their views and concerns? 

To provide feedback on any of our services please contact call 0800 195 4462 (10am-3pm, Monday-Friday)

Make a complaint

Please note, these details are for CWP and not the Countess of Chester Hospital. If you wish to make a formal complaint regarding a CWP service, please contact our Complaints team between the hours of 10am to 3pm on 01244 393163 or 01244 393145 or email them at cwp.complaints@nhs.net.

You can also write to the team using the address below.

Patient and Carer Experience Team
FREEPOST RRBA UEGB AZJA
Cheshire and Wirral Partnership NHS Foundation Trust
Redesmere
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1BQ

If you would like support from someone independent from Cheshire & Wirral Partnership NHS Foundation Trust to raise your concerns, you can contact Healthwatch.

Healthwatch is an independent national service for people who use health and social care services. 

The contact number for Healthwatch is 0300 323 0006. They have local offices in Cheshire West, Cheshire East and Wirral.  Further information can be found on the Healthwatch website.